Squishy Toy Bulk / Volume purchasing
Report an Order Issue with the Relevant Evidence
Bulk order claims are reviewed against the accepted sample, written specification and agreed commercial terms.
Identify the affected shipment.
Provide the order reference, SST item, carton or batch labels and affected quantity. Add photographs showing the issue and keep the relevant product and packing available for review.
Describe the discrepancy.
Explain whether the issue concerns quantity, product specification, packing or transport condition. Include the accepted specification or sample reference so the comparison is clear.
Agree on the next action.
The team reviews the evidence and confirms the proposed resolution under the order terms. Obtain written routing instructions before returning any goods.
Send artwork and volume.
Get tiered pricing, sample timelines and a production plan.